{"id":6364,"date":"2021-08-19T16:31:20","date_gmt":"2021-08-19T23:31:20","guid":{"rendered":"https:\/\/liveedgedesign.com\/?page_id=6364"},"modified":"2024-04-26T17:42:03","modified_gmt":"2024-04-27T00:42:03","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/liveedgedesign.com\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"
Last updated: September 19, 2023<\/em><\/p>\n Live Edge Design will custom build your piece of furniture to your specifications, often from a specific piece of wood you have chosen. A service that is rare in today\u2019s world!<\/span><\/p>\n <\/span><\/p>\n It is important that you and Live Edge Design communicate thoroughly to have a full understanding of your desires, so you get the piece of furniture you imagined. Make sure you read and respond and correct any drawings, descriptions, or measurements we provide. Don\u2019t be shy about telling us what you want before we make your furniture. Once a custom piece is made, it is not refundable.<\/span><\/p>\n <\/strong><\/p>\n In the unlikely event that your furniture s damaged in shipping, we can process a claim against the shipper to pay for any necessary repairs provided that:<\/span><\/p>\n <\/strong><\/p>\n <\/strong>If you don\u2019t like your custom furniture piece or it is not what you asked for or expected, together, we will try to determine what went wrong to find a solution. See example scenarios below.<\/span><\/p>\n In all cases where the furniture is unsatisfactory when it arrives to you, you should keep the packaging and contact our Client Care Team as soon as possible (5 day maximum).<\/span><\/p>\n <\/span><\/p>\n What happens if a failure occurs in the first year of ownership? Please see our <\/span>full warranty here<\/span>.<\/span><\/p>\n <\/span><\/p>\n If a failure occurs in the first year of ownership that is outside the scope of expected wood movement and is not caused by misuse, wear and tear or improper climate control and is due to a fault in the workmanship or materials, we will repair or replace the furniture at our option and expense. The cost of returning the item shall be borne by the purchaser, the cost of shipping you a new or repaired item will be paid for by Live Edge Design.<\/span><\/p>\n <\/span><\/p>\n <\/strong><\/p>\n You purchased furniture to last a lifetime, but time has passed. Stuff happens. You decide you would like your Live Edge Design furniture looking new again. Live Edge Design can give you a quote to refinish your piece or put you in touch with a refinishing service in your area.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n MON \u2013 FRI<\/strong><\/p>\n 8:30am \u2013 4:00pm<\/span><\/p>\n <\/p>\n SAT<\/strong><\/p>\n Closed until further notice<\/span><\/p>\n <\/p>\n SUN<\/strong><\/p>\n We are closed<\/span><\/p>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n <\/strong><\/h2>\n
REFUNDS, EXCHANGES, REPAIRS AND RETURNS<\/strong><\/h2>\n
DAMAGE IN SHIPPING<\/strong><\/h2>\n
\n
WHAT HAPPENS IF SOMETHING GOES WRONG?<\/strong><\/h2>\n
\n
WARRANTY<\/strong><\/h2>\n
REPAIRS<\/strong><\/h2>\n
HOURS OF OPERATION<\/span><\/h3>\n