It is our hope and expectation that your Live Edge piece of furniture will last for generations.

Wood cut in large slabs incorporates all of the features of the wood, cracks, bark pockets and knots. The idea is to present the tree as it grew, therefore, these features are not considered defects, but are celebrated as organic, beautiful and interesting features of the wood.

We kiln dry all of our wood and design stabilizers into the table tops to allow for wood movement while keeping the table flat. Despite our best efforts, the nature of wide, solid wood, is that it expands and contracts in varying ways with changes in relative humidity that are beyond our control.

TERM OF WARRANTY

This warranty covers the first twelve (12) months from date of delivery (final invoice). Please keep your original receipt of purchase as it will be your proof of warranty.

WHAT IS COVERED

Defective materials and workmanship in LED manufactured products when they are used and cared for as intended are covered under this warranty. Please see our care information above.

WHAT IS NOT COVERED

• Small natural movements of the wood
• Wood warping of less than 0.6% of width (cross-grain) of the wood surface
• Surface cracks less than 1.5mm (1/16") wide
• Deflection of resin fills above or below the surrounding wood level by less than 1.5mm (1/16")
• Electrical parts, grommets and pop-ups, which are subject to their own manufacturers’ warranties
• Stumps, “funky chunks” or slabs thicker than 4". Even though these are kiln dried, there are often traces of moisture left deep in the wood. When this moisture eventually leaves, the wood shrinkage will cause further cracking in these particular cuts of wood. Since cracks in this type of piece are expected, they are not considered a defect
• Damage caused by abuse or misuse
• Any wood components subjected to abnormal humidity or prolonged exposure to moisture (see our Live Edge Outdoor Warranty for more information)
• Shipping damage
• Work done by or damage caused by 3rd party installers

CONTROL HUMIDITY!!

Wood movement is most often associated with swings in humidity. Therefore, try to keep relative humidity in the area of your Live Edge solid wood furniture between 35%-50%. Storage, transportation or use for more than 1 week in conditions out of this range will void this warranty.

MAKING A CLAIM

Contact us by phone or email to discuss the problem and make sure it is covered by this warranty. If the problem is covered, Live Edge, at their sole discretion, will repair or replace the piece of furniture either in situ or at our factory. If it has to be sent back to our factory, you will be responsible for packaging (in the original crate if possible) and shipping to our factory. Live Edge Design will pay the shipping costs to return the repaired or replaced furniture back to you.